Welcome to Care-Path Transportation, LLC. These Terms and Conditions outline the rules, policies, and guidelines for using our Non-Emergency Medical Transportation (NEMT) services and our website www.carepathtransportationllc.com. By using our services, you agree to comply with these terms.
1. General Service Policy
1.1. Scope of Services: Care-Path Transportation LLC provides Non-Emergency Medical Transportation (NEMT) services, ensuring safe, comfortable, and reliable transport for individuals with diverse mobility needs. Our services include:
✅ Medical Appointments: Transportation to and from doctor visits, therapy sessions, dialysis, and assisted living facilities.
✅ Wheelchair-Accessible Transport: Vehicles equipped to accommodate passengers who use mobility aids.
✅ Transportation for Seniors and Individuals with Accessibility Needs: Dedicated services for older adults, individuals with mobility challenges, and those requiring specialized support.
📌 Our services are NOT for emergency transportation. If you require immediate medical attention, please call 911.
2. Booking & Scheduling Policy
2.1. How to Book a Ride: Customers can schedule transportation through:
- Phone: 704-803-1685
- Email: bookings@carepathtransportationllc.com
- Online Booking: Coming Soon
2.2. Advance Booking Requirement
- Standard trips: Must be booked at least 24 hours in advance.
- Recurring rides: Customers may schedule weekly or monthly appointments in advance.
- Same-day bookings: Subject to availability and additional charges.
2.3. Cancellations & No-Show Policy
- Cancellations must be made at least 4 hours before the scheduled trip to avoid cancellation fees.
- No-Shows: If a passenger is not present at the pickup location within 15 minutes of the scheduled time, the trip will be considered a no-show, and the full fare will be charged.
3. Passenger Responsibilities
3.1. Passenger Conduct: To ensure a safe and comfortable experience for all, passengers must:
✅ Be ready at the pickup location at the scheduled time.
✅ Wear seatbelts (wheelchair passengers must be securely strapped in).
✅ Refrain from smoking in the vehicle.
✅ Treat drivers with respect.
🚫 Care-Path Transportation LLC reserves the right to refuse service to any individual who:
- Exhibits disruptive or abusive behavior.
- Is intoxicated or under the influence of illegal substances.
- Poses a safety risk to themselves, the driver, or other passengers.
4. Pricing & Payment Policy
4.1. Payment Methods: We accept the following payment options:
✅ Cash
✅ Major Credit/Debit Cards
✅ Business Accounts & Contracts
📌 Medicaid & Insurance: We are currently working on partnerships with insurance providers. Please contact us for updates.
4.2. Fare Estimates & Charges
- Pricing is based on distance, time, and accessibility requirements.
- Additional charges may apply for after-hours rides, and waiting time.
- Customers will receive fare estimates upon booking, but final pricing may be subject to adjustments based on actual mileage and trip duration.
4.3. Refunds & Disputes
- No refunds will be issued for completed trips.
- Any disputes regarding billing must be reported within 7 days of the trip.
5. Safety & Liability
5.1. Driver & Vehicle Safety Standards
- Our drivers are fully licensed, background-checked, and trained in passenger assistance.
- Vehicles are regularly inspected and maintained to meet safety standards.
- We comply with all North Carolina state laws regarding NEMT services.
5.2. Liability Disclaimer
Care-Path Transportation LLC is not responsible for:
- Delays caused by traffic, weather, or unforeseen circumstances.
- Lost or stolen personal belongings.
- Passenger medical conditions worsening during transit.
📌 Passengers are responsible for securing their own personal items.
6. Privacy Policy
6.1. Collection of Personal Information
We collect customer information for booking, communication, and service improvements. This may include:
- Name, contact details, and trip history.
- Special mobility requirements (if provided by the customer).
6.2. How We Use Your Data
- To schedule and manage transportation services.
- To comply with legal and safety requirements.
- To improve service quality and customer experience.
6.3. Data Protection & Security
We do not sell or share customer information with third parties unless required by law or with customer consent.
📌 For more details, refer to our full Privacy Policy [Insert Privacy Policy Link].
7. Website Terms of Use
7.1. Acceptable Use
By using www.carepathtransportationllc.com, you agree to:
✅ Use the website only for booking and information purposes.
✅ Not attempt to hack, modify, or misuse the website.
🚫 Unauthorized use of our website or attempting to collect customer data is strictly prohibited.
7.2. Intellectual Property
- All content, logos, and materials on the website are owned by Care-Path Transportation LLC.
- You may not copy, reproduce, or distribute our content without written permission.
8. Changes to Terms & Conditions
Care-Path Transportation LLC reserves the right to update these terms and policies at any time. Customers will be notified of significant changes via email or our website.
9. Contact Information
For any inquiries regarding our policies or terms of service, please contact:
📍 Care-Path Transportation LLC
1736 Dickerson Blvd, Suite F #103 Monroe, NC 28110
📞 Phone: 704-803-1685
📧 Email: info@carepathtransportationllc.com
🌐 Website: www.carepathtransportationllc.com